Your New Business-Class Seat Isn’t Ready, But Here’s a Pillow

We use cookies and browser capability checks to help us deliver our online services, including to learn if you enabled Flash for video or ad blocking. By using our website or by closing this message box, you agree to our use of browser capability checks, and to our use of cookies as described in our Cookie Policy.

Do not show again

https://www.wsj.com/articles/your-new-business-class-seat-isnt-ready-but-heres-a-pillow-1512570601

United Airlines
The Middle Seat

United has been marketing its improved Polaris service for over a year, but has been slow installing seats and upgrading airport clubs

United Airlines

The biggest delay for airlines isn’t your flight or your luggage. It’s their long-promised new business-class seats.

United Airlines trumpeted its new Polaris business class in June 2016 with a roadshow to let top customers try the new cocoon-like lie-flat bed and a promise of nine fancy new Polaris clubs at key airports by the end of 2017. Airports are covered with Polaris ads. New Polaris-labeled pillows, bedding, meals and china are in all the international business-class cabins.

...